Privacy Policy

Bettereact is a subscription software service operated from India. In this policy, “Bettereact,” “we,” “us,” and “our” refer to the operator of the Bettereact service available at bettereact.com.

We process information you provide, including your name, email address, workspace profile, business description, imported contact records, campaign instructions, message content, replies, support requests, and integration settings.

We also collect limited technical and operational information such as IP address, device and browser details, login activity, provider delivery events, error logs, security events, and usage counts needed to run and protect the service.

We use information to create and secure accounts, deliver the service, import contacts at your request, generate and send campaign messages, route and classify campaign replies, enforce plan limits, provide support, prevent abuse, improve reliability, and comply with legal obligations.

We do not sell personal information or use imported contacts to market Bettereact to them.

You control the contact data uploaded to your workspace and are responsible for having a lawful basis to use it. Bettereact permits outreach only to people who previously engaged with your business or otherwise validly opted in. Purchased, rented, scraped, harvested, or unsolicited lists are prohibited.

Connecting Gmail grants send-only access. Bettereact does not request permission to read, search, or download your Gmail inbox. OAuth access and refresh tokens are encrypted at rest. Campaign replies are received through a signed campaign-specific Reply-To address and stored in your Bettereact conversation history.

If you choose managed sending, messages are delivered through our email infrastructure using a logical workspace address. It is not a standalone mailbox. Our email provider processes messages and delivery events to send mail, receive campaign replies, handle bounces, and honor unsubscribes.

We use service providers for cloud hosting, database infrastructure, authentication, email delivery, AI processing, customer support, analytics, and payment processing. Depending on the features you choose, this may include Vercel, DigitalOcean, Google, Resend, OpenAI, Dodo Payments, HubSpot, and GoHighLevel.

CRM and OAuth credentials are encrypted and used only for actions you request. Payment providers process card and billing details; Bettereact stores subscription, customer, plan, and status identifiers rather than full card numbers.

We retain account and workspace information while your account is active and afterward where reasonably required for security, dispute resolution, accounting, or legal compliance. You can delete individual contacts and their Bettereact campaign and conversation history from the product. You may request account or workspace deletion by emailing contact@bettereact.com.

Deletion from Bettereact does not delete the original record from a connected CRM, Gmail, or another provider. Provider systems may retain their own records under their respective policies and legal duties.

We use tenant isolation, encrypted provider credentials, signed webhook verification, signed reply routing, access controls, and audit-friendly operational records. No online service can guarantee absolute security.

Our providers may process information in countries other than yours. Where required, we rely on appropriate contractual or legal safeguards for those transfers.

Depending on your location, you may have rights to access, correct, export, restrict, object to, or delete personal information. You may also withdraw consent where consent is the basis for processing. To make a request, email contact@bettereact.com. We may need to verify your identity before completing it.

Bettereact is a business service and is not intended for children under 18. We may update this policy as the service or applicable requirements change. Material updates will be posted here with a revised effective date.

For privacy questions, data requests, or deletion requests, email contact@bettereact.com.